12 hard skills or competencies (industry competencies) for Resident Field Technician
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Lists major spare parts demand forecasting methods.
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Level 2 Behaviors
(Light Experience)
Tracks spare parts inventory compliance with stocking policies to prevent stockouts.
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Level 3 Behaviors
(Moderate Experience)
Monitors spare parts inventory to ensure availability for any potential faults in the machinery.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in analyzing historical data to accurately forecast spare parts requirements.
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Level 5 Behaviors
(Mastery)
Establishes a periodic inventory system audit practice for inventory control and governance.
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Skill definition-Following a set of rules and regulations to install and repair electrical fixtures to minimize the risk of electric shock, fires, or explosion.
Level 1 Behaviors
(General Familiarity)
Gathers information on electrical schematics, electrical code manuals, and other manufacturing instructions.
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Level 2 Behaviors
(Light Experience)
Identifies electrical code violations and unsafe electrical wirings.
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Level 3 Behaviors
(Moderate Experience)
Prepares detailed reports on electrical code violations regarding plan reviews or field inspections.
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Level 4 Behaviors
(Extensive Experience)
Reviews electrical plans and specifications to ensure compliance with code requirements.
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Level 5 Behaviors
(Mastery)
Keeps abreast of electrical code changes and makes recommendations on their impacts on the industry.
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2 general skills or competencies (Job family competencies) for Resident Field Technician
Skill definition-Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Level 1 Behaviors
(General Familiarity)
Documents processes and procedures in field service management.
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Level 2 Behaviors
(Light Experience)
Prepares the estimated cost of repair or troubleshooting to customers for field service.
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Level 3 Behaviors
(Moderate Experience)
Prepares staff schedules to ensure field service coverage during business hours and on-call support.
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Level 4 Behaviors
(Extensive Experience)
Monitors responses to tickets requiring field service to deliver prompt customer support.
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Level 5 Behaviors
(Mastery)
Develops procedures, policies, and guidelines to drive effective and efficient field service operations.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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9 soft skills or competencies (core competencies) for Resident Field Technician
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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Summary of Resident Field Technician skills and competencies
There are 12 hard skills for Resident Field Technician, Spare Parts Inventory Management, Electrical Codes, Electrical Wiring, etc.
2 general skills for Resident Field Technician, Field Service, Safety Policies and Procedures.
9 soft skills for Resident Field Technician, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Resident Field Technician, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.